FREQUENTLY ASKED QUESTIONS

In most cases we are able to give you a final quote if you had provided us all the details about what you require and any access requirements to your site, if the picture is not complete and we need to know more ,we will ask that we visit your site for a quick look.

Usually Builders will try to keep your place from getting too dirty by covering plugs and other areas with tape ,and at the end of the construction will do a cleanup to insure no major debris is left behind , but this largely depends on the construction company and their policy, its best to contact us for detailed final clean , as very often there is a lot of construction dust and other material left behind.

No. We only require a minimum of 24 hours for any cancellations.Re-Scheduling can be done at anytime before the clean.

No. it is up to you to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.

There are typically some stains that are not possible to remove completely with normal carpet cleaning methods, and some carpets could be damaged beyond repair by external factors, please contact us if you think you have a stain or damage to the carpet that's not typical.

No. We only require a minimum of 24 hours for any cancellations.Re-Scheduling can be done at anytime before the clean.

No. it is up to you to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.

No. We only require a minimum of 24 hours for any cancellations.Re-Scheduling can be done at anytime before the clean.

No. it is up to you to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.

An end of lease cleaning is typically when you're moving into or out of a property and would like to have cleaned.

This depends on your personal preferences and lifestyle. Some people may require a weekly or bi-weekly cleaning, while others may only need a monthly cleaning. It's best to discuss your needs with the cleaning service provider to determine the best schedule for your home.

Yes, you can usually request specific cleaning products or methods. However, this may affect the price of the cleaning service. It's best to discuss your preferences with us before scheduling a cleaning.

No, you don't necessarily need to tidy up before the cleaning service arrives. However, it's always a good idea to remove any clutter or personal items from the areas that need to be cleaned to make the cleaning process more efficient.

We accept multiple forms of payment, including cash, check, credit card, or online payment.We can confirm the payment options available for you before scheduling a cleaning.

You can do that through our online portal at no extra cost,just login through your username and password and change your time to an available time slot that suits you.

We use micro-fibre cloths to do all cleaning so there will be no chance of anything being scratched.

Our office hours are 8:00 AM to 8:00 PM. Our home cleaning hours are 7:00 AM to 6:00 PM.

Monday through Friday, although special arrangements can be made for weekend cleanings at no extra cost.

All of us at GoldClean love animals. Upon booking we like to put your pets names on your file so the crews can address them by name. Any special needs or details about your pets will be added to your file.

No. All our solutions are Pet and environmentally safe and biodegradable.

GoldClean provides state of the art equipment and all our solutions are environmentally safe and biodegradable. If you prefer for us to use your equipment and solutions, we will.

That is a personal preference. If you choose to book a regular service, your options are weekly, Fortnightly or every four weeks. You can also book on an occasional basis. You can choose to put add-ons to your service or you may customize your cleanings to meet your particular needs or budget.

We usually send one cleaner if it’s an apartment or a studio, otherwise, our crews consist of two and or three cleaning technicians.

We provide all tasks that are typically expected out of office cleaning , Vaccuming, wiping down surfaces , Desk sanitation , Mopping of floors.

No. it is up to you to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.

Usually strata cleaning includes vacuuming and mopping of common areas , sanitising of high traffic areas like lifts and window cleaning of the building.

No. We only require a minimum of 24 hours for any cancellations.Re-Scheduling can be done at anytime before the clean.

No. it is up to you to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.